Which Verifone device is which
Standing at your counter and wondering which Verifone box is which? This guide helps you tell the register and site devices from the card devices, lists the model names owners search for, and says what to ask before any of them is replaced.
Works with your POS, back-office & accounting stack
The Commander is a site controller, and Topaz and Ruby2 are register consoles. The P400 and MX915 are PIN pads that take the card payment, and the T650c is a larger touchscreen. The register records the sale and the card device records how it was paid.
By the FuelCFO team. Where this page describes a vendor's product, the details come from the vendor's own public descriptions and can change, so confirm them with the vendor. Figures in diagrams are illustrative.
Most stations have two families of Verifone equipment. One family runs the sale and the site. The other family takes the card. If you can tell which family a box belongs to, you can tell who to call, what a replacement touches and which of your records it affects. Model lines change, so confirm what you own with Verifone or your reseller. We are not part of Verifone, we do not sell it and we do not repair it.
Look at what the customer touches. If the customer dips, taps or swipes a card and presses a PIN, it is a card device. If only your cashier uses it to ring up items, it is a register. If it sits in the back and nobody touches it, it is probably the site controller.
The Commander Site Controller is described by Verifone as combining site, payment and forecourt control. Topaz is a touchscreen plus keyboard register. Ruby2 is an all-touch register. If someone says Commander, Topaz or Ruby2, they are talking about this family. These are the units that ring up the sale and run the site, so a problem here usually shows up in sales reports first.
The P400 and MX915 are PIN pads. The T650c is a larger touchscreen. If you see a VX520, it is an older card device that many stores still have. The same goes for E285, UX410 and V400m. For any of those, confirm the exact model and its status with your reseller.
Swapping a PIN pad changes how the card is read. Swapping a register changes how the sale is rung up. Swapping the site controller can change both, plus the pumps. Ask which family is being touched before the work starts, so you know which records to watch. A short call beforehand can save weeks of untangling.
Sales are still sales, but reports can be named differently and card settlements can start on a new schedule. Keep the last report from the old device and the first from the new one. That is the paper trail that proves no day was missed or counted twice, if anyone asks later.
To match a model name to its job, go to the identification table. To see what goes wrong around a swap, go to where it goes wrong. If you want a team to handle the books side, what we do covers it. Write down the install date.
We note what is installed at each store and when it changed, so later questions have an answer.
We compare the last day on the old device with the first day on the new one.
If cards start settling differently after a swap, we reconcile both paths until the old one stops.
Any device added, moved or removed during the month, with dates.
Tell us about any device added, moved or removed in the month, with the date.
A device change is a common cause of card gaps.
Days before and after the change are checked separately.
Days before and after the change are checked separately.
This keeps an old problem from hiding a new one.
Card totals from the register and the processor are compared for each side of the change.
Card totals from the register and the processor are compared on each side of the change.
A difference points to a setting or a batch that did not close.
You get the books and a note on what the change did, if anything.
You get the books and a note on what the change did, if anything.
Often the answer is nothing, and that is worth knowing too.
This lists what Verifone has described plus plain notes for older names. Your exact setup may differ, so confirm with Verifone or your reseller.
A card device was changed and no one wrote down the day.
The retired device still has sales in flight, so two settlement streams overlap.
A new register labels items differently and sales land in a different account.
The new setup carries a different fee and nobody checks the next statement.
An owner pays for a card device and the cost is recorded as a register or the other way round.
You did not choose the equipment and cannot tell what is what.
You want to know which family of device is being swapped.
You want to compare what each site runs.
You are searching P400, MX915 or VX520 and want a plain answer.
No labels handy? Send us a photo and your statements and we will help you work out which family each device belongs to.
Book a 30-minute call. After it we spend about 48 hours reviewing your books and send back what we found, free of charge.
We write down what is installed and which reports each device feeds.
We reconcile, close and report your first month, then repeat it on a schedule.
Pump and forecourt sales that start at the site controller and need to match your fuel records.
5 services →Counter sales rung up on the register, with lottery and other pass-throughs kept apart.
9 services →Sales tax and fuel tax totals that begin at the register and need clean department mapping.
4 services →Equipment purchases, upgrades and rollouts across several stores, recorded in the right place.
3 services →FAQ
More guides on the same system, or send us a day or a month for a free review.
A safe order for setting up the sync, what to map, and how to prove it is right.
Read more →Monthly bookkeeping for stores that run Commander: reconciliation, month-end close and Verifone totals posted into QuickBooks Online.
Read more →The usual causes, a test order to find the gap, and how the books are repaired.
Read more →Send us a day or a month and we'll show you where the three systems disagree.
Get started →See all Verifone guides →| Every gas station software guide →
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